Refund policy

Refund & Exchange Policy – MIAAN

At MIAAN, we offer both ready-to-wear pieces and customised/made-to-order garments. Please review the applicable policy below before placing your order.

1. Ready-to-Wear Pieces

For ready-to-wear garments, exchange or refund requests are accepted within 7 days of purchase/delivery, subject to the following conditions:

The garment must be unused, unworn, unwashed, and in its original condition.
All original tags, packaging, and accessories must be intact.
Size-related issues may be eligible for exchange, subject to availability.
If you receive a defective or damaged piece, you must inform MIAAN within 12 hours of delivery by email, along with clear photographs/videos showing the issue.
Defects reported after 12 hours may not be eligible for exchange or refund.
Products showing signs of wear, alteration, washing, damage, or misuse will not be accepted for return or exchange.
2. Customised & Made-to-Order Garments

All customised garments are made specifically according to the customer's design, measurements, fabric, embroidery, beadwork, and finishing requirements.

Therefore:

Customised and made-to-order garments are non-refundable and non-exchangeable once production has started.
Customers are responsible for providing accurate measurements and size details.
MIAAN will manufacture the garment according to the measurements provided by the customer.
If there is a genuine manufacturing defect or an error from MIAAN's side, please inform us promptly with photographs/videos for review.
Minor variations in handmade embroidery, beadwork, colour, texture, and finishing may occur and are considered part of the craftsmanship.
3. Sample Approval for Custom Orders

For customised orders, the approved sample/reference will be used as the basis for bulk production. Customers are requested to carefully review and approve the sample before bulk production begins.

4. Our Commitment

MIAAN is committed to delivering premium fabrics, fine craftsmanship, precise stitching, detailed embroidery, and quality finishing. We value trust and aim to build long-term relationships with our customers.

5. Contact Us

For refund, exchange, size, or product-defect related queries, please contact us by email:

📧 miaandesigns@gmail.com
📧 care.aksgroup@gmail.com

Please include your order number, photographs/videos, and a brief description of the issue when contacting us.

Please note: Refunds and exchanges are subject to inspection and approval by the MIAAN team.