🔒 Privacy Policy

Effective Date: 10/06/2025

At MIAAN, we deeply value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how your data is collected, used, and safeguarded.

1. Information We Collect

• Personal Info: Name, email, phone number, address
• Order Info: Shipping, billing details
• Tech Info: IP address, device data, browsing behavior

2. How We Use Your Information

• Process orders and deliver products
• Respond to inquiries and support requests
• Improve user experience and our services
• Send promotional content (only with your consent)

3. Sharing Your Information

We do not sell or rent your information. We may share data with:

• Payment processors (secure and encrypted)
• Courier and logistics partners
• Third-party analytics tools (e.g., Google Analytics)

4. Your Rights

• Request access or correction to your data
• Opt-out of marketing communications
• Request deletion of your data (subject to legal limitations)

5. Data Security

We use SSL encryption and secure third-party platforms to protect your data.

📧 Questions? Contact us at info@miaan.com

📄 Terms and Conditions

Effective Date: 10/06/2025

These Terms govern your use of www.miaan.in and any transactions conducted through our platform.

1. General

• All products are made-to-order and handcrafted exclusively for you.
• By placing an order, you agree to the policies and terms listed on this site.

2. Payments

• We accept major credit/debit cards, UPI, and net banking via secure gateways.
• Full payment is required before production begins.

3. Product Customization

• Customers are responsible for providing accurate measurements and customization preferences.
• Minor color variations may occur due to screen display differences.

4. Intellectual Property

All content on this site—including images, designs, and text—is the intellectual property of Miaan.in. Unauthorized use is strictly prohibited.

🔁 Return & Exchange Policy

Crafted Exclusively for You — with Care, Quality, and Clarity

At MIAAN, every piece is a reflection of timeless craftsmanship and elegance, made exclusively to order. We aim for a seamless and satisfying shopping experience, and here’s how we handle special situations:

🌟 Made-to-Order Commitment

Because each garment is made-to-measure:

• ❌ No refunds, exchanges, or credits for change of mind, incorrect sizing, or styling choices.
• ✅ Reach out to our team before ordering for sizing or customization assistance.

💔 Received a Damaged or Defective Item?

We deeply regret if your order arrives damaged. To resolve such rare cases:

Replacement Conditions:

• Report within 2 calendar days of receiving your order
• Item must be unused, with tags and original packaging
• Attach clear photos and proof of purchase

Step-by-Step Process:

1. Email us at info@miaan.com or Whats app on : +91 9582827737 with:
   • Order number
   • Description of the issue
   • Photographs
2. Pickup Arranged
   • After approval, we’ll organize return pickup
3. Inspection
   • Our QC team will assess the item
4. Resolution
   • Replacement shipped
   • Or store credit valid for 3 months (if replacement not possible)

📞 Need help? Call us at +91 9582827737

• Mon–Fri: 10 AM – 6 PM
• Sat: 1 PM – 5 PM

❗ Important Notes:

• Unapproved returns are not accepted
• Replacement denied if damage is due to misuse or item is used
• Store credits are non-refundable and expire in 3 months

🛍️ Thank You for Supporting MIAAN

By choosing Miaan, you support slow fashion and artisan craftsmanship. Each outfit is a labor of love—and so is our commitment to your satisfaction.